Frequently asked questions
What does this limited warranty cover ?
This limited warranty covers any defects in material or workmanship under use during the warranty period.
During the warranty period, Cycleafer will repair or replace at no charge products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
How long does the coverage last ?
The warranty period for physical goods purchased from Cycleafer Amazon Store is 3 year from the date of purchase.
A replacement physical good or part assumes the remaining warranty of the original physical good or 3years from the date replacement or repair, whichever is longer.
If you purchased your product on heavy discount you get full refund and not product replacement. ( Please refer to full warranty details below )
What does this limited warranty not cover ?
This limited warranty does not cover any problem that is caused by:
Battery ( https://www.cycleafer.com/battery ) Conditions, malfunctions or damage not resulting from defects in material or workmanship.
What do you have to do ?
To obtain warranty service, you must first contact us to determinate the issue and most appropriate solution for you.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.