Frequently asked questions

What does this limited warranty cover ?
This limited warranty covers any defects in material or workmanship under use during the warranty period.

During the warranty period, Cycleafer will repair or replace at no charge products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.


How long does the coverage last ?
The warranty period for physical goods purchased from Cycleafer Amazon Store is 3 year from the date of purchase.
A replacement physical good or part assumes the remaining warranty of the original physical good or 3years from the date replacement or repair, whichever is longer.

If you purchased your product on heavy discount you get full refund and not product replacement. ( Please refer to full warranty details below )

What does this limited warranty not cover ?

This limited warranty does not cover any problem that is caused by:
Battery (
https://www.cycleafer.com/battery ) Conditions, malfunctions or damage not resulting from defects in material or workmanship.

What do you have to do ?
To obtain warranty service, you must first contact us to determinate the issue and most appropriate solution for you.

Register your Warranty

Warranty Info :


Cycleafer provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

Products sold by Cycleafer as refurbished (“pre-owned”) come with their own unique warranty, so please see our refurbished warranty page for details on those items.


This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Cycleafer’s warehouse for inspection, the refund process will begin.
 

● Returns must include all accessories

● Items must include original packaging

● For non-quality related warranty claims, buyer is responsible for shipping costs

● For non-quality related warranty claims, Cycleafer refunds the cost of the product itself

● Returns may be rejected if items do not meet the above requirements
 

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Cycleafer’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Cycleafer or Cycleafer’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

Cycleafer’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Cycleafer’s authorized distributors and retailers, such as other retail websites, are handled through Cycleafer (see list of authorized distributors and retailers).
 

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Cycleafer will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:
 

● Buyer must provide sufficient proof of purchase

● Cycleafer must document what happens when buyers troubleshoot the product

● The defective item’s serial number and/or visible proof depicting the defect are required

● It may be necessary to return an item for quality inspection

● For defective items that Cycleafer needs to have returned, warranties on those replacements are voided if the wrong item is returned to Cycleafer or if the defective item is not returned.

Valid proof of purchase:

● Order number from online purchases made through Cycleafer or Cycleafer’s authorized resellers

● Sales invoice

● Dated sales receipt from an authorized Cycleafer reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
 

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:
 

● Returning products for any reason other than a proven defect

● Warranty claims on items taken outside the original country of purchase

● Buyer’s accidental returns

● Returning personal items

● Returning items claimed to have defects but found by Cycleafer quality control to be in working condition

● Returning defective items in international shipping

● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

● Products without sufficient proof of purchase

● Lost or stolen products

● Items that have expired their warranty period

● Non quality-related issues (after 30 days of purchase)

● Free products

● Repairs through 3rd parties

● Damage from outside sources

● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

● Purchases from unauthorized resellers

Cycleafer is not liable for:

● Loss of data incurred from use of Cycleafer products

● Returning personal items sent to Cycleafer
 

When returning items with a prepaid shipping label provided by Cycleafer, Cycleafer takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Cycleafer does not provide refunds for items damaged in transit for non-quality related warranty claims.


©2017-2020 All Rights Reserved. Cycleafer® is a registered trademark of The Ayoub Group LTD.

Registered in England and Wales with registration number 12152694 with its registered office at  United Kingdom